Frequently Asked Questions
Everything you need to know about bringing Novara home.
What is your standard shipping timeframe?
Most orders are processed within 1-2 business days. Depending on your location, standard delivery typically takes 5-7 business days, though larger furniture items may require additional transit time.
Do you offer international shipping for home decor?
Currently, Novara ships exclusively within the continental United States and Canada to ensure all items arrive safely and meet our strict quality control standards.
What is your return policy for furniture items?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that a restocking fee may apply to oversized furniture pieces.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Are your materials sustainably sourced?
Novara is committed to ethical craftsmanship. We prioritize suppliers who use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Affirm.